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Store Policies

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair, and transparent policies for our customers. Learn more below and reach out with questions.

Pink Shoe Boxes

Shipping and Delivery

How We Do It

All products are shipped directly from our warehouse. We are associated with reputed logistic partners to help with quicker deliveries.

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  1. The proof of delivery should be signed when you receive the order. If you are not available to collect the order, please suggest an alternative, such as a family member, colleague, neighbour, etc.

  2. ICPL takes no responsibility for goods signed by an alternate person.

  3. Coupon codes, gift cards, promotional codes, affiliate codes or discount codes are applicable only on the products and combos/gift sets as set by ICPL during the time of issue. The discount is not applicable on shipping charges or any ongoing offers.

  4. Offers cannot be clubbed.

  5. Enjoy FREE shipping for orders above ₹999/- (Applicable only to Prepaid Orders).

  6. ₹50/- for orders less than ₹999/-

  7. No COD.

  8. Normally, it will take us 7 - 14  business days to deliver across India. In rare cases, it may take a little longer if there is a festive season. Other external factors or natural calamities may also cause a delay.

  9. All shipments will be delivered between Monday - Saturday from 9.00 AM to 8.00 PM.

  10. Once an order has been dispatched from our warehouse, it cannot be cancelled.

Returns

  1. If a Prepaid International order is cancelled, the customer is responsible for 5% exchange fees on the total value of the order, and the balance would be refunded to the original account.

  2. Order once dispatched from our warehouse, cannot be cancelled under any circumstances.

  3. In case of rare occasions where your order is cancelled due to non-availability of stocks for over 30 working days, the full amount would be refunded back to the original payment method, and an email would be sent to you for the same.  

  4. Orders cannot be altered once they are placed, they can only be cancelled, and you need to place a new order.

Privacy

At ICPL, we value the privacy and security of our users. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or use our services. By accessing or using our website, you consent to the practices described in this Privacy Policy.

  1. Information We Collect:

    • Personal Information: We may collect personal information such as your name, email address, contact number, and any other information you voluntarily provide when you interact with our website or services.

    • Usage Information: We may collect non-personal information about your interactions with our website, such as IP address, browser type, referring/exit pages, and the date/time of your visit.

  2. How We Use Your Information:

    • Provide Services: We may use your personal information to provide and improve our services, respond to your inquiries, and fulfill your requests.

    • Communication: We may use your contact information to send you updates, newsletters, promotional materials, and other communications related to our services, with your consent.

    • Analytics and Improvements: We may use non-personal information for analytical purposes, to monitor and analyze trends, track user activity, and improve our website's functionality and user experience.

    • Legal Compliance: We may disclose your personal information if required by law, legal process, or governmental request, or to protect our rights, property, or safety, as well as that of our users or others.

  3. Data Security:

    • We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

    • While we strive to ensure the security of your information, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

  4. Third-Party Links:

    • Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of those third parties when visiting their websites.

  5. Children's Privacy:

    • Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us immediately.

  6. Updates to Privacy Policy:

    • We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the updated Privacy Policy on our website. Your continued use of our website after any modifications indicate your acceptance of the updated Privacy Policy.

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